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capabilities to pause and replay live television to view the incident again and 
again。〃 
So if everyone can increasingly watch what he wants however many times he wants when 
he wants; the whole notion of broadcast TV…which is that we throw shows out there 
one time; along with their commercials; and then try to survey who is watching…will 
increasingly make less and less sense。 The companies you want to bet on are those 
that; like Google or Yahoo! or TiVo; learn to collaborate with their users and offer 
them shows and advertisements tailored just for them。 I can imagine a day soon when 
advertisers won't pay for anything other than that。 
Companies like Google; Yahoo!; Amazon。com; and TiVo have learned to thrive not by 
pushing products and services on their customers as much as by building collaborative 
systems that enable customers to pull on their own; and then responding with lightning 
quickness to what they pull。 It is so much more efficient。 
〃Search is so highly personal that searching is empowering for hu… 
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mans like nothing else;〃 said Google CEO Eric Schmidt。 〃It is the antithesis of being 
told or taught。 It is about self…empowerment; it is empowering individuals to do what 
they think best with the information they want。 It is very different from anything 
else that preceded it。 Radio was one…to…many。 TV was one…to…many。 The telephone was 
one…to…one。 Search is the ultimate expression of the power of the individual; using 
a computer; looking at the world; and finding exactly what they want… and everyone 
is different when it comes to that。〃 
Of course what made Google not just a search engine but a hugely profitable business 
was its founders' realization that they could build a targeted advertising model that 
would show you ads that are relevant to you when you searched for a specific topic 
and then could charge advertisers for the number of times Google users clicked on 


their ads。 Whereas CBS broadcasts a movie and has a less exact idea who is watching 
it or the advertisements; Google knows exactly what you are interested in… after all; 
you are searching for it…and can link you up with advertisers directly or indirectly 
connected to your searches。 In late 2004; Google began a service whereby if you are 
walking around Bethesda; Maryland; and are in the mood for sushi; you just send Google 
an SMS message on your cell phone that says 〃Sushi 20817〃…the Bethesda zip code…and 
it will send you back a text message of choices。 Lord only knows where this will go。 
In…forming; though; also involves searching for friends; allies; and collaborators。 
It is empowering the formation of global communities; across all international and 
cultural boundaries; which is another critically important flattening function。 
People can now search out fellow collaborators on any subject; project; or 
theme…particularly through portals like Yahoo! Groups。 Yahoo! has about 300 million 
users and 4 million active groups。 Those groups have 13 million unique individuals 
accessing them each month from all over the world。 
〃The Internet is growing in the self…services area; and Yahoo! Groups exemplifies 
this trend;〃 said Jerry Yang。 〃It provides a forum; a platform; a set of tools for 
people to have private; semiprivate; or public gatherings on the Internet regardless 
of geography or time。 It enables consumers to gather around topics that are meaningful 
to them in ways that are either 

impractical or impossible offline。 Groups can serve as support groups for complete 
strangers who are galvanized by a common issue (coping with rare diseases; first…time 
parents; spouses of active…duty personnel) or who seek others who share similar 
interests (hobbies as esoteric as dogsled…ding; blackjack; and indoor tanning have 
large memberships)。 Existing communities can migrate online and flourish in an 
interactive environment (local kids' soccer league; church youth group; alumni 
organizations); providing a virtual home for groups interested in sharing; organizing; 
and communicating information valuable to cultivating vibrant communities。 Some 
groups exist only online and could never be as successful offline; while others mirror 
strong real…world communities。 Groups can be created instantaneously and dissolved; 
topics can change or stay constant。 This trend will only grow as consumers 
increasingly become publishers; and they can seek the affinity and community they 
choose…when; where; and how they choose it。〃 
There is another side to in…forming that people are going to have to get used to; 
and that is other people's ability to in…form themselves about you from a very early 
age。 Search engines flatten the world by eliminating all the valleys and peaks; all 
the walls and rocks; that people used to hide inside of; atop; behind; or under in 
order to mask their reputations or parts of their past。 In a flat world; you can't 
run; you can't hide; and smaller and smaller rocks are turned over。 Live your life 
honestly; because whatever you do; whatever mistakes you make; will be searchable 
one day。 The flatter the world becomes; the more ordinary people become 
transparent…and available。 Before my daughter Orly went off to college in the fall 
of 2003; she was telling me about some of her roommates。 When I asked her how she 
knew some of the things she knew… had she spoken to them or received an e…mail from 


them?…she told me she had done neither。 She just Googled them。 She came up with stuff 
from high school newspapers; local papers; etc。; and fortunately no police records。 
These are high school kids! 
〃In this world you better do it right…you don't get to pick up and move to the next 
town so easily;〃 said Dov Seidman; who runs a legal compliance and business ethics 
consulting firm; LRN。 〃In the world of Google; your reputation will follow you and 
precede you on your next 
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stop。 It gets there before you do 。。。 Reputation starts early now。 You don't get to 
spend four years getting drunk。 Your reputation is getting set much earlier in life。 
'Always tell the truth;' said Mark Twain; 'that way you won't have to remember what 
you said。'〃 So many more people can be private investigators into your life; and they 
can also share their findings with so many more people。 
In the age of the superpower search; everyone is a celebrity。 Google levels 
information…it has no class boundaries or education boundaries。 〃If I can operate 
Google; I can find anything;〃 said Alan Cohen; vice president of Airespace; which 
sells wireless technology。 〃Google is like God。 God is wireless; God is everywhere; 
and God sees everything。 Any questions in the world; you ask Google。〃 
Some months after Cohen made that observation to me; I came across the following brief 
business story on CNET News。com: 〃Search giant Google said on Wednesday that it has 
acquired Keyhole; a company specializing in Web…based software that allows people 
to view satellite images from around the globe 。 。 。 The software gives users the 
ability to zoom in from space level; in some cases; it can zoom in all the way to 
a street…level view。 The company does not have high…resolution imagery for the entire 
globe; but its Website offers a list of cities that are available for more detailed 
viewing。 The company has focused most on covering large metropolitan areas in the 
United States and is working to expand its coverage。〃 
Flattener #10 
The Steroids 
Digital; Mobile; Personal; and Virtual 
But this iPaq's real distinction is its wirelessness。 It's the first palmtop that 
can connect to the Internet and other gadgets in four wireless ways。 For distances 
up to 30 inches; the iPaq can beam 
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information; like your electronic business card; to another palmtop using an infrared 
transmitter。 For distances up to 30 feet; it has built…in Bluetooth circuitry 。 。 。 
For distances up to 150 feet; it has a Wi…Fi antenna。 And for transmissions around 
the entire planet; the iPaq has one other trick up its sleeve: it's also a cell phone。 
If your office can't reach you on this; then you must be on the International Space 
Station。 
…From a New York Times arti

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